Which of the following is a primary objective of quality control?

Which of the following is a primary objective of quality control?

• A. To increase market share
• B. To monitor product and service quality standards
• C. To train new employees
• D. To improve employee benefits

Answer: (B)

The primary objective of quality control is to monitor product and service quality standards. This focus is essential in ensuring that products or services meet established criteria and specifications, thereby fulfilling customer expectations and regulatory requirements. By implementing quality control processes, organizations can identify defects, reduce variability, and maintain consistency in their offerings, which is critical for sustaining customer satisfaction and loyalty. The importance of monitoring quality standards lies in its capacity to prevent errors and defects before they reach the customer. Quality control helps establish benchmarks, allowing for measurement against these standards over time, leading to continuous improvement in processes. While increasing market share, training new employees, and improving employee benefits are valuable organizational goals, they do not directly relate to the primary purpose of quality control, which is centered around maintaining and enhancing the quality of products and services.

The primary objective of quality control is to monitor product and service quality standards. This focus is essential in ensuring that products or services meet established criteria and specifications, thereby fulfilling customer expectations and regulatory requirements. By implementing quality control processes, organizations can identify defects, reduce variability, and maintain consistency in their offerings, which is critical for sustaining customer satisfaction and loyalty.

The importance of monitoring quality standards lies in its capacity to prevent errors and defects before they reach the customer. Quality control helps establish benchmarks, allowing for measurement against these standards over time, leading to continuous improvement in processes.

While increasing market share, training new employees, and improving employee benefits are valuable organizational goals, they do not directly relate to the primary purpose of quality control, which is centered around maintaining and enhancing the quality of products and services.